Managers, Consultants & Trainers:
Are you tired of constantly solving stubborn performance problems that won't go away, or worse, keep coming back?


 

There is a way forward! Read on to find out how you can solve these stubborn performance problems once and for all...

What We Do

We help managers, trainers and consultants solve “wicked” (stubborn, persistent, recurrent, tough) performance problems once and for all.

These performance problems can be their own, or those of their own clients & customers.

Why Should You Care?

Solving “wicked” performance problems frees up resources, time and attention to put to use on more useful, value-adding activities.

Doing so builds hope and morale, and builds the reputation of the team, its managers and the consultants & trainers too. It means progress can happen much more quickly.

How?

Applying a fusion of Systems Thinking and Solutions Focus principles to both people and process/systems aspects to tackle root causes and avoid unintended consequences that some solutions can generate (i.e. more “wicked problems”!). This enables the best mix of internal and external resources to be deployed.

Enabling the client to acquire their own capability in solving “wicked” performance problems.

What If...?

…You don’t look at things as a system? Solutions can create additional, unexpected problems, possibly wicked ones.

…You don’t tackle true root causes? The problem will return, assuming it even fully went away.

…You don’t fully implement the solution? The problem doesn’t fully go away.

…You shy away from the realities of the situation? You will continue to waste limited resources and squander the hope and morale of the team.

Like any other manager, consultant or trainer, do you frequently feel frustrated when grappling repeatedly with the same performance problems? How do those around you feel about these stubborn problems? Do you work closely with others, perhaps clients, who are struggling with this same frustration?

Pressure grows as performance stubbornly stays below required levels, or improves for a while after implementing earlier solutions, only to fall off again some time later.

New problems spring up even as existing ones are solved, often as a result of recently implemented solutions behaving in unexpected ways.

Conventional & traditional methods don't seem to be working. You are sure there has to be a better way. Good news - there is! Looking at the performance problem from a whole-systems point of view, employing proven methods for getting to root causes, means you can quickly implement solutions that not only solve the problem, they make sure the problem doesn't come back or cause other problems elsewhere.


Performance radically improves (as high as 30% - 50%) as problems are quickly and smoothly solved, stay solved, and have minimal side effects.

 

Solving performance problems once and for all involves just a few steps:

  1. Take a whole-systems view of the problem.
  2. Identify key elements and map the relationships between them - people, processes, structures etc.
  3. Find points of leverage - biggest impact for smallest effort.
  4. Develop solutions based on points of leverage and minimised side effects.
  5. Make the most of what is already available and working to generate some early 'quick wins'.

Managers, consultants and trainers who take this approach are celebrating radical and speedy performance improvements, as high as 30% - 50%

A recent tech support call centre we worked with experienced a reduction in customer support calls of almost 50%, releasing 88 personnel and £1.2 million (almost $2.5 M!) for other value-adding tasks.

Explore this web site to learn more about the wide range of problems we have helped an equally diverse client list tackle, and the huge improvements they have enjoyed as a result.

Learn about some of the successes our cliets have enjoyed as a result of working with us. Click here to learn more.